Privacy Policy

This Privacy Policy governs your use of Return Home Protection and the coordination services we provide. Please read them carefully. By enrolling in or using our service, you agree to be bound by these terms.

01Introduction

This Privacy Policy explains how Return Home Protection ("Return Travel Protection," "we," "us," or "our") collects, uses, and discloses information when you visit returnhomeprotection.com (the "Site") or enroll in our coordination services (the "Services"). By using the Site or enrolling, you agree to the practices described in this policy. If you do not agree, please do not use the Site or the Services.

02Information we collect

Information collected may include:

• Name
• Address
• Phone number
• Email address
• Emergency contact information
• Receiving funeral home information

Information is used for:

• Membership administration
• Customer communication
• Service coordination
• Emergency response

Customer information is maintained securely and is not sold to third parties.

03How we use your information

We use the information we collect to: provide and coordinate the Services; process your enrollment and payment; communicate with you, including sending confirmation and service-related messages; respond to your inquiries and requests; maintain, secure, and improve the Site; and comply with our legal obligations.

04How we share your information

We do not sell your personal information. We may share information in the following circumstances:

• Service providers who help us operate, including Stripe (payment processing), Webflow (website hosting), [email provider, e.g., Resend, for transactional messages], and [any backend service provider, if applicable] — each only to the extent needed to perform their function.
• Third parties involved in coordinating a return, such as funeral homes, transportation providers, and service providers necessary to fulfill services.

05 Cookies

The Site uses cookies and similar technologies to support core functionality and basic analytics. You can control or disable cookies through your browser settings, though disabling them may affect how the Site functions. [If any non-essential or marketing cookies are used, a consent banner may be required depending on the applicable jurisdiction — CLIENT TO CONFIRM.]

06Data retention

We retain personal information for as long as needed to provide the Services, comply with our legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we take reasonable steps to delete or de-identify it.

07Data security

We use reasonable administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

08Your choices & rights

You may review or update your information, or request its deletion, by contacting us at [CONTACT EMAIL]. You may opt out of non-essential messages by using the unsubscribe link or by contacting us directly; we may still send communications necessary to administer your membership.

09California privacy rights

If you are a California resident, you have certain rights under the California Consumer Privacy Act, as amended. These include the right to know what personal information we collect and how we use and disclose it, the right to request access to and deletion of your personal information, the right to correct inaccurate information, and the right not to be discriminated against for exercising these rights. We do not sell personal information or share it for cross-context behavioral advertising. To exercise these rights, contact us at info@returnhomeprotection.com. We will take reasonable steps to verify your identity before responding.

10 Children's privacy

The Site and Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. Where a membership includes a minor, the relevant information is provided by the enrolling adult rather than collected from the child directly. If you believe a child has provided us with personal information, please contact us and we will take reasonable steps to delete it.

11Changes to this policy

We may update this Privacy Policy from time to time. When we make material changes, we will post the revised policy on this page with an updated "Last Updated" date. Your continued use of the Site or Services after the changes take effect constitutes acceptance of the revised policy.

11Contact

If you have questions about this Privacy Policy or our privacy practices, you may contact us at:

Return Home Protection
[MAILING ADDRESS]
info@returnhomeprotection.com